QuickTix allows you to select a specific ticket status when it creates a new ticket. You can use a specific status that responds with a special message.
- In ConnectWise PSA, create a new status on the service board you configured in the Forwarded.
- Enable External Contact Notifications.
- Add Email Notifications: Contact for this item.
- Add your message. Here is an example:
Login to QuickTix Portal
- Select the Forwarder.
- Select the newly created status.
- Select Submit to save the settings.
See our blog article on this feature.